Burhan Bin Ajaz
General Manager
Early Path
Burhan’s path into operations began with a curiosity for how systems work, both technically and structurally. While completing his B.Tech in Electronics and Communication, he explored embedded systems and built practical solutions for crisis management. That mix of technical ingenuity and problem-solving became the foundation for his career in operations.
Career Journey
Starting as a Support and Operations Specialist at Asian Paints, Burhan managed logistics, inventory, and customer support operations for over two years, driving efficiency and timely delivery.
He then advanced to Team Lead at Tech Mahindra, where he supervised specialists, resolved escalations, and strengthened client relations through SLA compliance and workflow improvements.
At MALEX, Burhan progressed rapidly from Advisory to Project Manager and now General Manager. In this role, he oversees daily operations, systems, and client delivery with precision, ensuring both structure and consistency underpin every outcome.
Philosophies
For Burhan, operations isn’t about visibility, it’s about consistency. He believes that operations should be invisible when done well.
Efficiency isn’t about cutting corners; it’s about creating systems where processes flow so seamlessly that they don’t demand attention, but quietly enable success.
Why MALEX
At MALEX, Burhan applies his philosophy by ensuring structures run behind the scenes without friction. His focus is on making client and internal workflows effortless, aligning people, processes, and tools so growth feels natural rather than forced.
For businesses, that means smoother execution, higher productivity, and stronger delivery.
For individuals, it means confidence that every step forward rests on systems built to last.
Together, his role reinforces MALEX’s mission: prosperity through structure.